Our quality management system (QMS) is based on current technical norms and includes all company-relevant requirements as specified by ISO 9001:2008. This was confirmed once more by TÜV SÜD as part of an external audit and we passed the renewed ISO certification with flying colours.
Top marks from customers and employees
In preparation for the October 2014 external audit, we carried out a customer survey to gauge their opinions. The results, which were based on the school marking system, clearly show that Rudolf Berthold Ges.m.b.H is getting things right. Here is an excerpt which we are particularly proud of:
• Solutions competence: 1.08
• Readiness to take on further projects: 1.27
• Support reaction times: 1.15
We also asked our employees for their opinions. Their feedback shows that their employer and international producer of holistic systems is among the very best:
• Employee customer orientation: 1.20
• Teamwork within the company: 1.00
Rudolf Berthold, in short: "Quality should be seen as a whole – and this knowledge strengthens our company on the free market."
BLS projects now more efficient with ISO 2008 certification
Our quality management system is a living process and is constantly being developed.
The first completed projects using the BLS logistics control system will be systematically processed and examined as part of our quality management process. In doing so, we want to continue to improve and increase ongoing efficiency.
To achieve this, Rudolf Berthold Ges.m.b.H has created three teams which will investigate and process all aspects of each individual project from creation of offer to engineering through to successful implementation.
The aim of this measure is to optimise internal project processes as well as the interfaces to future customers.
The activities of the project teams have had a positive influence on the overall project process and have shown noticeable advantages for our customers:
Future BLS projects can be conducted more efficiently, i.e. more quickly, more trouble-free and more cost effectively with maximum flexibility.